Refund policy
30-Day Return Policy
At The Salty Spur, we want you to love every purchase. If you’re not completely satisfied, you may return your item(s) within 30 days of delivery for a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags and packaging must be included
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable
How to Start a Return
To initiate a return, please contact us at:
customersolutions@thesaltyspur.com
Include your order number and reason for return, and our team will provide return instructions.
Refunds
- Once your return is received and inspected, we will notify you of approval
- If approved, refunds will be issued to your original payment method within 5–10 business days
Exchanges
Need a different size or item? Contact us and we’ll be happy to assist with an exchange.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping charges are non-refundable