Refund policy

30-Day Return Policy

At The Salty Spur, we want you to love every purchase. If you’re not completely satisfied, you may return your item(s) within 30 days of delivery for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be included
  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Items marked as non-returnable

How to Start a Return

To initiate a return, please contact us at:
customersolutions@thesaltyspur.com

Include your order number and reason for return, and our team will provide return instructions.

Refunds

  • Once your return is received and inspected, we will notify you of approval
  • If approved, refunds will be issued to your original payment method within 5–10 business days

Exchanges

Need a different size or item? Contact us and we’ll be happy to assist with an exchange.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable